Zomato Increases Food Delivery Fees: Rs 2.40 Per Order Up to Rs 14.90
Zomato has increased its platform fee for online food deliveries to Rs 14.90 per order from Rs 12.50 effective March 20th. This move comes during economic uncertainties, including LPG supply disruptions and a recent hike in crude oil prices. Zomato's decision also reflects market competition with newcomer entities like ownly by Rapido.
Highlights
- •Zomato has increased its platform fee for online food deliveries to Rs 14.90 per order effective March 20th
- •This comes amid economic uncertainties such as LPG supply disruptions and a Rs 2.35 crude oil price hike
- •The new fee structure affects both consumers and operational aspects of the industry
- •Rapido's ownly service does not charge any additional fees on top of delivery charges
Online food delivery giant Zomato has implemented a significant price hike, increasing the platform fee it charges for each order from Rs 12.50 to Rs 14.90 per order effective today on March 20th.
In comparison, Swiggy, another popular online food delivery service in India, is offering a platform fee of Rs 14.99 per order, including tax. This increase follows previous similar announcements made back in September 2025 during times of economic stress and market uncertainty.
Zomato's new pricing structure comes amidst ongoing tensions in the Middle East which have affected various aspects of India's economy, causing disruptions in public utilities such as LPG supplies to households. Despite this external turmoil, Zomato has emphasized that these increased fees are separate from the delivery and restaurant charges.
The presence of a new player in the market, Ownly by Rapido, could act as both an opportunity for innovation and a competitive challenge for established players like Zomato. The entry into Bengaluru's food delivery landscape by ownly is noted for its stance against adding any additional fees on top of already existing service fees.
In parallel to these market dynamics, there has been a notable increase in crude oil prices, which have led to an escalation in fuel costs. This includes the recent Rs 2.35 hike and further price increases by major Indian oil marketing companies like BPCL and HPCL for their highest-grade petrol.
The new platform fee structure at Zomato coincides with these developments, affecting both consumer expenditure on food delivery orders and operational efficiencies across the entire industry value chain. For customers, this means a significant hike in each order cost amidst ongoing market competition and evolving service options.
